Returns Policy And Information
- The Buyer shall inspect the Goods immediately upon receipt and once signed for are deemed acceptable, if not signed for the buyer shall notify the Seller within 48 Hrs of delivery that the Goods are damaged or do not comply with any of the Contract.
- Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or full credit (excluding delivery costs, if applicable). Email Atkinsons Fencing on weborders@atkinsonsfencing.co.uk or telephone us on 01977 550441.
- Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in saleable condition.
- Goods to be returned must clearly show the order number obtained from the Seller on the package.
- Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
- Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (excluding delivery charges, if any) except for return postal charges within 30 days of cancellation.
- All refunds are subject to a flat £3.00 admin fee
- Please note all returns will incur a 10% restocking fee
Get In Touch
Let us know if you have any questions or needs some advice on installation or about the product.
What our customers say about us…
“I am really pleased with the product. I only needed one fence to complete my driveway but the grey colour was perfect. One of the panels was delivered with a scratch on it but a replacement was sent straightaway . Great service and I hope to re-fence the back garden in the future.”
“Thank you for your fantastic service for this order (and the last one we had). It makes such a change to get good customer service all the way through a purchase/delivery!!!
Fantastic – will definitely recommend you!!! “
“Excellent product I ordered two lots,and they were delivered on the day. The company were very helpful and actually saved me money, if you are thinking of buying go for it you won’t be disappointed”
“Eco-fence is a great product and has made maintaining my garden so much easier. This is the third property I have used Eco-fencing on, and is replacing my whole wooden fence, I wouldn’t go back to a wooden fence again!”
“This is my second purchase for the eco fence panels and having tried a couple of panels I am very pleased with the look and it sets off my garden really lovely. I would recommend this product to others for the quality and ease of fitting”
